Managing Delivery and Pickup Options During Shopify Checkout with Accelerated Checkout Methods
When running a Shopify store using local delivery and pickup features, an issue may arise where accelerated checkout methods like Apple Pay or Google Pay bypass the selection of delivery or pickup dates and times, often causing incomplete order information. This guide explains why this happens and recommends steps to prevent the issue, ensuring your store can effectively capture delivery details.
Why Does the Bypass Happen?
Accelerated checkout buttons (e.g., Apple Pay, Google Pay) are designed to simplify the purchasing process by skipping certain steps of the checkout flow. If these buttons are enabled directly on product pages, they allow customers to bypass the cart and the shipping step. As a result, the delivery or pickup date/time selection component does not display, and this crucial information is not captured.
How to Prevent the Bypass
To ensure delivery or pickup date and time details are correctly captured, you can follow these steps:
Remove or Hide Accelerated Checkout Buttons from Product Pages - By hiding or removing these buttons from product pages, customers will need to add items to the cart and proceed through the standard checkout flow. This ensures they encounter your app’s delivery or pickup date/time selection component.
Enable Accelerated Checkout Buttons at Later Stages - After customers have reached the cart or later stages of the checkout, you can re-enable Apple Pay or other accelerated checkout options. At this stage, delivery details such as selected dates and times have likely already been captured and tagged as part of the order.
Key Considerations
Ensure that any changes to button placement or checkout flow configurations are tested thoroughly to maintain a seamless customer experience.
Communicate clearly with customers about how they can use Apple Pay or similar tools later in the checkout flow to retain convenience, while protecting the capture of necessary order details.
Summary and Recommendations
By understanding the functionality of accelerated checkout methods and taking steps to restrict their use on product pages, you can prevent them from bypassing important steps like delivery or pickup date/time selection. This ensures all necessary order details are captured, enabling smoother operations and better customer satisfaction. Adjust your Shopify store settings as described to maintain a balance between speed and functionality in your checkout process.