🧩 Having trouble searching by zip or location on your map?
Category: Troubleshooting
Visibility: Public
Author: Support Team
Last Updated: {{ current_date }}
Tags: google api, places api new, maps, autocomplete, location search, zip code, enable api, gmp-place-autocomplete
🧠 Overview
As a result of the latest updates to the Google API and our app, you may see an error in your browser console when searching for a location or ZIP code on your map.
This happens because the Google Places API (New) has not been enabled in your Google Cloud project.
⚠️ Example Error Message
<gmp-place-autocomplete>: Encountered a network request error: Places API (New) has not been used in project <YOUR PROJECT ID> before or it is disabled. Enable it by visiting: https://console.developers.google.com/apis/api/places.googleapis.com/overview?project=<YOUR PROJECT ID> then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.
⚙️ Why this happens
Google has rolled out an updated version of the Places API, and our app now uses this new API for map search and autocomplete features.
If your Google Cloud project hasn’t yet enabled the Places API (New), Google blocks those requests — which causes the console error above.
✅ How to fix the issue
Follow these quick steps to enable the new API:
Open the Google Cloud Console Marketplace page for the Places API (New):
👉 Enable Places API (New)Log in using the Google account that owns or manages your project.
Select your project (the one associated with your map’s API key).
Click “Enable” to turn on the Places API (New).
Wait 2–5 minutes for the change to take effect.
Refresh your app or website — your location and ZIP search should now work normally.
🔍 Confirm it’s enabled
To double-check, visit:
[https://console.developers.google.com/apis/api/places.googleapis.com/overview?project=<YOUR PROJECT ID>]
You should see a confirmation that says “API enabled.”
🕐 Note
If you’ve just enabled the API, it may take a few minutes to propagate through Google’s systems.
If you still see the error after waiting, try refreshing your browser or clearing cache.
Keywords: places api new, maps autocomplete, enable google api, location search, zip code search, places.googleapis.com, gmp-place-autocomplete, google maps update