General FAQ
General FAQ
49 articles
- How do I Clear Browser Cache?This is how you clear your browser cache for all major internet browsers.
- Marketing, Design & Developer Assistance for ShopifyWork with experienced professionals and get tailored support that meets your unique Shopify Store's needs
- How to Apply a Discount on our Apps
- How to Contact Live SupportNeed help, reach out to our team and we are here to help.
- Google API Errors - Common Errors and ResolutionsA list of Common Google API Errors and how to resolve them
- Using Google Maps API For Free with our AppsLearn about the Google Maps API Free Offerings
- My map is not accurately finding my current locationSometimes the map location is not automatically set using the users location.
- Google Maps API Test Tools and PageUse this page to test your google maps api and make sure it's working correctly.
- How can I cancel my trial or subscription with Rose Perl Technology LLC?Here is how to cancel your trial or subscriptions
- How can I change my pricing plan?Need to upgrade or downgrade your pricing plan here are the steps.
- Why are the stores not showing on my store locator page?Here are the most common answers to the question of why my stores on not showing on my map.
- Why does the system return an error saying 'Column [Store Name] and [Store Address] is required' when I try to import my stockist list via CSV despite having these columns correctly formatted?Here are some answers to the most common questions about CSV imports
- I need help setting up my google api keyHaving some issues setting up your google api key? let support help you out.
- Updating your Shopify Theme using app embedsHere is a quick way to update your shopify pages and themes using the app embed logic from our apps
- Google API unrestricted API keys warningsDid you get an email from google warning you about your unrestricted api keys?
- How to find your Google Cloud Project IDNeed help finding out the id to share with our support team?
- Refreshing the App in Your Shopify StoreOften when new changes to your app are pushed out you may see some errors and need to refresh the app to get the latest updates.
- Missing locations on your Map?Often locations are setup in the app but don't show up when a customer searches on your map , here a few quick trouble shooting steps with solutions.
- Having trouble searching by zip or location on your map?As a result of the latest updates to the Google API and our app, you may see an error in your browser console when searching for a location or ZIP…
- Loading Spinner Now Available for Store Locator AppWhen your store’s locator loads, a spinner animation will now appear, creating a smoother and more polished user experience.
- Why does the store locator display errors related to geocoding, such as "Unable to find address”?
- Why is my store locator map missing on my website, and how can I resolve it?
- How can I approve collaborator access requests in Shopify?
- How do I resolve billing-related errors for store locators using Google Maps APIs?
- How do I grant an email Editor access to my Google Cloud project and resolve potential restrictions?
- How do I replace all existing store locations with a new CSV file?
- Why is my store locator's sorting feature not working, and how do I fix it?
- How can I optimize my store locator for SEO on Rose Perl Technology LLC’s platforms?
- Accessibility Compliance Update for Our AppsEnsuring Full HTML, ADA, and WCAG Accessibility Standards
- What are the benefits of migrating the Shopify Store Locator to the App Embed flow?
- Install Rose Perl Apps on a Shopify Development StoreThis guide walks you through creating a Shopify development store and installing Rose Perl apps for testing or setup
- Google Maps API Test Tool – Help GuideThe Google Maps API Test Tool is a built-in diagnostic feature designed to instantly validate your Google Maps setup
- Shopify Location-Based Product Visibility Using Product MetafieldsThis guide explains how to configure a Shopify store so customers only see products available at their selected location
- Understanding Store Locator Data Usage & ScopesMerchants, Compliance Teams, Developers, Privacy Teams
- How can I resolve Google Maps API key errors and configure it correctly for my store locator?
- How can I troubleshoot and resolve issues with the Store Locator feature?
- How can the app's store locator features be used to display locations and manage submissions?
- How can I customize map display settings to protect sensitive information?
- Why does the Store Locator show an unfamiliar URL in settings, and which URL should I use?
- How to resolve geocoding errors in the store locator feature?
- How can I manage store locator limits and optimize search results?
- How can I grant Editor access in Google Cloud Console and resolve domain restriction issues?
- RP Promap JS Widget: Disable Marker ClusteringHow to completely disable Marker Clustering
- Google Maps Marker Deprecation Warning in RP ProMap and RP ProFindWhen reviewing the browser developer console on a page you may see warnings from Google Maps
- Google Maps Platform EEA Terms and RP PromapGoogle introduced Google Maps Platform Terms of Service specifically for customers in the European Economic Area (EEA), effective July 8, 2025.
- How to Add Appointment Bookings to RP ProMap or RP ProFindBooking integration turns your locator into a direct path from discovery to appointment
- Clear your browser cache to see published updatesAdded a store, changed an address, updated opening hours, or edited other location details, but still see the old information on your storefront?
- Rose Perl Apps: How to Approve Updated App PermissionsKeep your Rose Perl app ready for new features by reviewing and approving updated permissions in Shopify.
- Shipping checkout button disabled? Apply the temporary theme fixIf the checkout button stays disabled after a customer selects Shipping in RP Local Delivery Date, this temporary fix can help restore checkout