To ensure customers are never charged for in-store pickup—even if the item is stocked at a different location—you can set up a free pickup rate in your Shopify shipping settings. Here's how:
Create a weight-based rate for store pickup and set the price to $0. This will display a free pickup option at checkout, regardless of which store holds the inventory.
Use the Pickup Rates feature in our app to ensure the pickup price is always set to $0 for all store locations. This requires the Real-time carrier rate feature on your Shopify account.
When customers select pickup, no shipping or transfer fees will be applied, and the order confirmation will reflect the chosen pickup location.
This setup ensures a seamless, fee-free pickup experience for your customers at either store.