Troubleshooting Store Locator Issues
If you can't see the store locations and map on your website after adding them, there are a few common causes and solutions: Issues often arise following platform updates or changes to the Store Locator app.
Make sure you have clicked "Publish to Shop" after adding any location. If you skip this step, the locations will not appear on the frontend. Note: This option will only appear if you do not have the auto publish option turned on.
Check that the app embed for the store locator is turned on in your Shopify theme settings. Go to your theme's settings, find the app embed section, and ensure the store locator app embed is enabled. If it was turned off (possibly due to recent app updates), turning it back on should make the map show again. Follow these additional steps: open your theme editor, locate the Store Locator app embed feature, and ensure it is turned on. After saving your settings, reload the page to verify if the map appears.
Google Maps, ensure that billing is enabled in your Google Cloud project. Without billing, the API will block requests and the map and locations will not display. You can enable billing at: https://console.cloud.google.com/project/_/billing/enable. Google provides $200 in free credits each month, which is usually sufficient for store locators. Additionally, confirm that your payment method is active and valid, and update any expired card information. Refresh the site after making these changes to apply them.
Ensure that the necessary Google Maps APIs are enabled for your project. These include Maps JavaScript API, Places API, Geocoding API, Geolocation API, Directions API, and Places (New). To do this, log into your Google Cloud Platform account and enable the APIs for your project. Allow a few minutes for these changes to propagate and then test your store locator functionality again.
Verify that store location addresses are properly geocoded. Navigate to the Store Locations settings in your application, locate the specific store, and use the 'Find it on the map' button to geocode the address. Ensure the location appears correctly on the internal map, make necessary updates, and save the changes before publishing.
Following these steps should resolve most issues with store locations and maps not appearing. To further avoid disruptions, regularly review app and platform settings after updates, monitor release notes, and consider testing in a staging environment before implementing major updates. If the problem persists, consider reaching out to our technical support team for further assistance.