Prepare the Information Needed for Faster Support
Use this checklist when the self-service steps did not resolve your issue.
Basic information
Your
.myshopify.comdomain.The name and version of the published theme.
The exact storefront page where the problem occurs.
Whether you use a cart page, cart drawer, popup, or sticky cart.
Device, operating system, and browser.
What you expected and what actually happened.
A screenshot or short screen recording.
Recent theme, app, checkout, or plan changes.
For a missing order date
Order number and time placed, including timezone.
Order timeline and payment method.
Whether the order appears in the app.
Likely path: cart, Buy Now, express payment, upsell, subscription, or recovery link.
For an unavailable date or slot
The exact date and time slot expected.
Store timezone and current local time.
Screenshots of weekday availability, preparation time, cutoff time, future-date window, blackout dates, and limits.
Location, product, postal code, or delivery area used in the test.
For a missing widget
Screenshot showing the app embed or app block is enabled in the published theme.
Results on the full cart page and cart drawer.
Results on desktop and mobile.
Names of cart, upsell, bundle, subscription, or checkout apps.
Protect your account
Never send your Shopify password, payment information, API secret, or unnecessary customer data. If support requests collaborator access, approve only the permissions needed for the case and remove access after the work is complete.
Still need help?
Contact RP Local Delivery Date support and include your .myshopify.com domain, published theme name, the affected page, device and browser, a screenshot or short recording, and the exact result you expected. For an order problem, also include the order number and time it was placed. Please do not send passwords, payment information, or sensitive customer data.