Troubleshooting and Support
12 articles
- Fix Common Setup and Checkout IssuesThis article helps you troubleshoot the most common reasons local delivery or pickup is not working as
- Fix a Missing, Flashing, or Disappearing Delivery-Date WidgetUse this guide when the RP Local Delivery Date widget is missing, appears briefly and vanishes, or cannot be
- List Common Errors and Possible ProblemsThis article helps you diagnose the most common reasons RP Local Delivery Date does not appear or does not behave as expected on your
- Contact RP Local Delivery Date SupportThis article helps you contact support with the information needed for faster
- RP Local Delivery Date FAQThis article answers common questions from merchants setting up or maintaining the
- Prepare the Information Needed for Faster SupportUse this checklist when the self-service steps did not resolve your
- Troubleshoot Cart Drawers, Buy Now, Express Checkout, and Other Cart AppsUse this guide when the app works through one checkout path but fails through
- Find a Missing Delivery or Pickup Date on an OrderUse this guide when an order arrives without the delivery or pickup date you
- Align Delivery and Pickup With Shopify CheckoutUse this guide when the app selection and Shopify checkout appear to show different delivery or pickup
- Set Up RP Local Delivery Date After Publishing a New ThemeFollow these steps whenever you publish or switch to a new Shopify
- Stop Customers From Checking Out Without a Required DateUse this guide when the date is marked as required but some customers can still reach checkout without selecting
- Understand Preparation Time, Cutoff Time, and Future-Date SettingsUse this guide when a date appears too early, too late, or is not available when you expect it to